With Brinkmann, Roofing Issues Aren’t So Complicated – Just Ask Arlis!
Arlis knew something was wrong—water stains, a musty smell, and signs that pointed to a leak—yet other companies kept giving her roof a clean bill of health. But Brinkmann listened. From the roof and gutters to the office communication, our team made sure Arlis felt informed, respected, and taken care of at every step.
For Other Roofing Companies, Finding Arlis’s
Roof Leak Was Like A Needle In A Haystack
Not For Us. How Our Efficient Process And
Shining Service Made It Easy
A roof can look tight, sealed, and problem-free, while a hidden leak damages what the eye can’t see. Unfortunately, this was Arlis’s experience with her Houston Area residential roofing.
We don’t blame her for not suspecting the leak. Her roof looked great from the outside, but if more than 50 years in business has taught us anything, it’s that sometimes roofing problems lie under the surface.
We identified the leak and gave a complicated problem a simple solution.
We also helped with the insurance so Arlis could get a new roof!
A Long-Standing Leak No One Seemed To Find
Arlis was frustrated. No one could find it, but she suspected her roof had problems. An odd smell, water stains, and other signs pointed to a roof leak, but other roofing companies kept giving her roof a clean bill of health.
Until she called Brinkmann Quality Roofing Services.
One of our star technicians, Matt, identified the roof leak right away, despite the roof being tight and sealed. Then, he presented the best solution – a full roof replacement that would eliminate any chances of the leak returning. We also went over the benefits of proper gutter replacement and how it would help prevent future roof leaks.
Arlis was happy that the problem was finally solved.
Service Beyond The Roof: Navigating Insurance
It sounds pretty simple on the surface. Our technicians arrived, identified the leak, and presented the best solution to protect and extend the longevity of Arlis’s home.
While it sounds simple, a lot goes into what happened next – especially regarding Arlis’s insurance.
Arlis, like almost every homeowner, experienced stress when navigating insurance. Reviewing coverage and calling an agent can be a long, drawn-out process, especially when your insurance company drags its feet.
That’s why you need a dedicated roofer like Brinkmann Quality Roofing Services on your side. We provided photos, documents, and more to help with Arlis’s roofing claim.
It’s just a part of what we do.
Customer Service Excellence: The Unsung
Hero Of Every Customer Experience
Customers will always remember how their roofing company made them feel. If that experience is a negative one, it could overshadow even the best residential roof installation.
Everyone wants a nice roof – but if their yard is littered with roofing debris that they have to clean up, they’ll remember their negative experience. An experience that might very well overshadow any good feelings they have about their new roof.
No one wants to feel unheard or even disrespected when communicating with their roofing company. Or having their questions go unanswered.
Because we’re often called to fix the mistakes other roofing companies make, we hear a lot about these kinds of roofers. And we believe any negativity in the customer experience is unacceptable.
We want our customers to feel heard and respected in every interaction with us. Arlis had a lot of questions, which was understandable, and we were happy to answer each one.
“The customer service team was patient with my endless questions and prompt with my request for invoices (even though I know they had sent them before, but this boomer couldn’t find them)!”
We wanted to help Arlis understand everything that was going on with her roof and the insurance company. That’s why we answered her questions promptly and precisely, and provided her with the invoices she needed without delay.
If you need a roof replacement in the Houston Area and want a team that gets to the heart of the problem, contact Brinkmann Quality Roofing Services. Schedule a free roof inspection today.
Frequently Asked Questions About Residential Roofing in the Houston
Area By Brinkmann Quality Roofing Services
See why so many Texas homeowners trust us with their roofing problems.